Security and compliance

URL Pro protects your information at every layer

At URL Pro we design every agent, channel, and integration with security as the starting point, not an add-on. Encryption, continuous monitoring, and access control work together to protect your operation and your customers', 24 hours a day.

See regulations
Pro, the URL Pro agent, dressed as a security superhero

URL Pro Security

URL Pro security at every layer

Principles that govern every piece of data: URL Pro's data processing and information protection policy.

INTELLIGENT, SECURE AGENTS
URL Pro's intelligent agents operate under the same security standards and regulatory compliance applied to the company's entire infrastructure.
HABEAS DATA
Habeas data is the right, recognized in Colombia by Law 1581 of 2012, to know, update, and rectify personal information collected in databases. URL Pro applies this principle in its Personal Data Processing Policy.
CONTINUOUS MONITORING
URL Pro continuously monitors the traffic and activity of its communication channels, detecting anomalies in real time to protect its customers' operation.

URL Pro Regulations

URL Pro's security regulations

At URL Pro we operate under a clear, verifiable compliance framework aligned with Colombian legislation and with ISO/IEC 27001:2022. Below, a summary of the policies and regulations that govern URL Pro's operation. If you need the full content of any of these documents, write to us at comercial@urlpro.co.

Pro reviewing URL Pro's documents and regulations

Sets out the principles, commitments, and practices with which URL Pro builds a fair, inclusive work environment free of discrimination, applicable to all staff and to its selection, promotion, and vendor and client relationship processes.

Key points

  • Equal opportunity in selection, hiring, promotion, and compensation.
  • Zero tolerance for workplace harassment, discrimination, or any form of violence.
  • Confidential channels for reporting discrimination or harassment, with a defined response protocol.
  • Periodic training on diversity, unconscious bias, and inclusive culture.

Restricted-access document. Write to us at to request the full content.

Sets out how URL Pro collects, stores, transmits, and protects the personal information of employees, corporate clients, and end users, in compliance with Law 1581 of 2012 and the guidelines of the Superintendence of Industry and Commerce (Colombia).

Key points

  • Principles of legality, purpose, transparency, restricted access, and security.
  • Habeas data rights: inquiries within a maximum of 10 business days and claims within 15.
  • Privacy and security by design: end-to-end encryption and log minimization.
  • Notification of incidents to the SIC and affected clients within the following 15 business days.

Public document: you can view it in full via the "Privacy Notice" link in the footer. For inquiries or claims as a data subject, write to us at .

Defines the control framework, roles, and responsibilities URL Pro requires of every vendor, subcontractor, or third party that accesses, processes, or manages company information, in line with ISO/IEC 27001:2022.

Key points

  • Strict compliance with Law 1581 of 2012 and Law 2300 of 2023.
  • Confidentiality, integrity, and availability of information.
  • Logical access controls and privilege management.
  • Ongoing risk assessment and incident response capability.

This document is intended for URL Pro's vendors and third parties. If you provide or wish to provide services to URL Pro, see the full policy here (PDF, in Spanish).

Sets out the guidelines, responsibilities, and controls with which URL Pro manages its intellectual property —software, designs, databases, and artificial intelligence developments— and ensures the authorized use of third-party materials.

Key points

  • Authorized use, traceability, confidentiality, and risk management as guiding principles.
  • Inventory and classification of IP assets under the principle of least privilege.
  • Traceability of code origin and evaluation of open source licenses.
  • Contracts with clear ownership and confidentiality clauses for third-party works.

Restricted-access document. Write to us at to request the full content.

Develops the constitutional right to habeas data in Colombia and is the legal basis for URL Pro's Personal Data Processing and Protection Policy, applicable to every messaging operation the company processes.

Key points

  • Roles of Data Subject, Data Controller, and Data Processor, with defined duties for each.
  • Guiding principles: legality, purpose, freedom, truthfulness, transparency, restricted access, and security.
  • Response times URL Pro adopts as a standard: inquiries within 10 business days and claims within 15.
  • The Superintendence of Industry and Commerce as the oversight authority, with penalties of up to 2,000 times the minimum monthly wage.

URL Pro keeps a codified version of this law as part of its documentation system. Write to us at if you would like to receive it.

Known as the "Dejen de Fregar" (Stop the Harassment) law, it regulates when, how, and how often a consumer may be contacted for collections or commercial communications — a key operational requirement for URL Pro's BPO and collections clients.

Key points

  • Only through the channels the consumer has authorized.
  • Allowed hours: Monday to Friday 7:00 a.m. to 7:00 p.m. and Saturdays 8:00 a.m. to 3:00 p.m. No Sundays or holidays.
  • A maximum of one contact per day and a single channel per week for collections efforts.
  • Every sender must offer an easy way to opt out of receiving messages.

URL Pro keeps a codified version of this law as part of its documentation system. Write to us at if you would like to receive it.